Workplace Collaboration Services

Cisco Unified Communications

Cisco Unified Communications (UC) combines multiple forms of business communications into a single unified solution, helping you communicate more efficiently and effectively while saving time and money. Cisco UC transparently integrates voice, video, data, security and mobility into a single, smart and affordable communications solution.

Cisco UC Service Assurance

By analyzing and optimizing your Cisco Unified Communications (UC) environment, we help minimize downtime and enhance satisfaction. Key features of our Service Assurance include:

• Comprehensive Network Visibility: Understand your entire network landscape.
• Advanced Analytics: Leverage powerful tools for performance optimization.
• Enhanced Security: Ensure compliance with industry standards.
• Simplified Troubleshooting: Resolve problems quickly and efficiently.
• Improved Communication Quality: Deliver high-quality communication experiences.

With personalized recommendations and detailed plans, our Service Assurance maximizes UC investment value, reduces risk and ensures your communication systems are secure, available and performing optimally.

LEARN MORE ABOUT OUR UC SERVICE ASSURANCE

Cloud Services

• Cisco Webex—Webex is an app-centric, cloud-based service that provides a complete collaboration suite for teams. It allows you to create, meet, message, call, care, whiteboard and share in one continuous workstream regardless of whether you’re together or apart. Webex is a simple, secure, complete and open service that enables people to work seamlessly.
• Microsoft Teams—Microsoft Teams is a unified chat and online meeting solution that enables seamless file sharing and initiation of video or voice conversations. Integrated with Microsoft 365, it connects effortlessly with other Office applications, email, calendars and SharePoint, empowering teams to work efficiently from anywhere.
• Microsoft Power Apps and Power Automate—Vital collaboration cloud services that enable streamlined business processes. Power Apps allows the creation of custom business applications without coding, offering a platform to build, deploy and manage apps quickly. Power Automate automates workflows between apps and services, enhancing efficiency. Together, they enhance collaboration and agility within any organization, allowing businesses to tailor solutions to specific needs and drive innovation.

Customer Care (UCCE, UCCX)

• Cisco Unified Contact Center Express (UCCX)—delivers a highly secure, highly available, sophisticated customer interaction management solution for up to 400 agents. This integrated, comprehensive solution is intended for both formal and informal contact centers in midmarket, enterprise branch and corporate departments.
• Cisco Unified Contact Center Enterprise (UCCE)—helps businesses and organizations deliver a connected digital experience. You can provide contextual, continuous and high capability journeys for your customers. Fault tolerance helps ensure uninterrupted operation, and comprehensive reporting provides business intelligence to optimize your contact center.

Collaboration Endpoints

Choice in endpoints is an important part of today’s mobile workplace. Whether you simply need IP phones or a more complex network of web, mobile, desktop clients and video endpoints, we’ll work with you to bring affordable endpoints to your organizations that improve productivity and the user experience. Whether your endpoints are video endpoints for rooms, immersive room endpoints, physical phones, virtual phones, personal video endpoints or smartphone clients, we have you covered.

Video Collaboration

Video collaboration is crucial in connecting with people in their ecosystems. We provide an intelligent approach to video collaboration as a simple extension of your UC environment. It is intuitive to use and connects your organization from anywhere.

Collaborate with anyone at anytime with a touch of a button. It’s tightly integrated with Cisco UC. It works with your existing deployment strategy whether on premises, in the cloud or a hybrid solution. It just works.

Video solutions include: Webex, Webex Meeting, CMR (Collaboration Meeting Room), Cisco Webex Board and room-based systems.

Virtual Desktops

Today, businesses are turning to Desktops as a Service (DaaS) in order to provide their users access to all of their apps and data they need to get their job done. As a leading provider of end-user computing solutions, OneNeck can help with the total virtual desktop solution including design, implementation and support.

Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop) combine to create a complete workspace solution for that includes virtual desktops, virtualized applications office productivity and line of business applications, and a content collaboration solution.

Microsoft Windows Virtual Desktop is a comprehensive desktop and app virtualization service running in the cloud. It’s the only virtual desktop infrastructure (VDI) that delivers simplified management, multi-session Windows 10, optimizations for Microsoft 365 Apps for enterprise, and support for Remote Desktop Services (RDS) environments.

Citrix complements or can take the place of VDI environments, eliminating the need for infrastructure deployment and management.

VMware Horizon^® 8 delivers virtualized or hosted desktops and applications through a single platform to end users. These desktop and application services—including RDS hosted apps, packaged apps with VMware ThinApp®, SaaS apps, and even virtualized apps from Citrix

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