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At OneNeck, We take the complexity out of managing Microsoft 365 for Business; helping you to deliver a consistent, high-level collaboration solution for your end-users.
As a Microsoft Partner and a Microsoft Cloud Solution Provider (CSP), our support engineers are fully trained and qualified in the support of Microsoft 365, freeing up your IT teams to focus on other critical requirements.
OneNeck provides expert level management and support of Microsoft 365 in two core areas:
Technical Support
Microsoft 365 technical support provides the necessary technical support of your Microsoft 365 environment and enables you to use and maintain your Microsoft 365 configuration as your business needs change. We also manage the resolution of technical issues that may occur in the environment eliminating the need for you to staff and retain the necessary Microsoft 365 technical skills in-house.
User Provisioning Administration
Microsoft 365 User Provisioning Administration provides move, add, change, delete services for managing the assignment of Microsoft 365 licenses to users and provisioning Microsoft 365 end user features on your behalf.
Technical Support
What we do:
- Microsoft 365 Technical Incident Triage and Troubleshooting
- Triage of Microsoft 365 incidents.
- Troubleshoot and work to resolve Microsoft 365 incidents.
- Microsoft 365 Configuration
- Advise Client on Microsoft 365 configuration best practices.
- Add, edit, remove, adjust Microsoft 365 configurations to compliment the Client’s business requirements.
- Support of integration aspects of Microsoft 365 as integrated with an on-premise Microsoft Exchange environment is only included if the Company is contracted to manage Client’s on-premise Microsoft Exchange environment.
- Designated Contact Technical Support, available during the following hours:
- 24/7 technical support for priority 1 and 2 incidents.
- 6 a.m. to 5 p.m. MST, Monday to Friday technical support for priority 3, 4 and 5 incidents.
Microsoft 365 User Provisioning Administration
What we do:
- User Management
- Add, edit, remove users either through:
- Microsoft 365 Admin Center.
- Client’s local Active Directory (AD) that is being synchronized to Azure AD.
- Assign, reassign and unassign Microsoft 365 licenses to users.
- Managed user mailbox settings.
- Manage user audio conference settings for Teams.
- Add, edit, remove users either through:
- Group and Resource Management
- Manage groups and resources by adding, editing, and/or deleting:
- Security groups
- Distribution lists
- Mail-enabled security groups
- Contacts
- Shared mailboxes
- Rooms and equipment
- Calendar sharing
- Manage groups and resources by adding, editing, and/or deleting:
- Mobile Device Access
- Manage mobile devices by adding, editing, and/or deleting:
- Quarantined devices and device access rules
- Mobile device mailbox policies and device access rules n Public Folders
- Manage public folders by adding, editing, and/or deleting:
- Public folders
- Public folder mailboxes
- Manage mobile devices by adding, editing, and/or deleting:
Benefits of OneNeck’s Microsoft 365 Managed Services
Microsoft 365 managed services from OneNeck give you a wide-range of benefits designed to free you from the necessary– but time consuming– chores of monitoring and managing your Microsoft 365 deployment. They include:
Expertise
Access to expertise with extensive management experience and deep technical knowledge of Microsoft products.
Deep Microsoft Partnership
Tier 1 troubleshooting and daily management of Microsoft 365, with prioritized Microsoft escalations.
Dedicated Microsoft CSP Partner
A single point of contact for service administration, license, subscription management
and billing, on one consolidated invoice.
Customer Testimonial
“We chose OneNeck so we didn’t have to deal with the day-to-day management of the platform our applications are running on. They saved us having to hire someone with the required skill set specifically for that task. That’s huge!”
President, Integrated Solutions Group
READ THE CASE STUDYGet In Touch
Call Us
For general inquiries, call: 855.ONENECK
Immediate Assistance
Managed services support: 800.272.3077
Non-managed service support: 515.334.5755
Or visit our service desk:
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Hours available: 24/7
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OneNeck Headquarters
525 Junction Road
Madison, WI 53717
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